Freequency provides audiology clinics with a structured way to offer tinnitus app support between appointments. This article covers how the pilot works and what it asks of your team.

The setup

Your clinic receives a set of unique access codes. You distribute them to eligible patients at your own discretion. Each patient gets free access to the full Freequency app for 100 days, along with a user manual that covers downloading the app, setting up a personal tinnitus profile through tone matching, and what to expect from the program. Patients use the app independently, 10 minutes a day, at home. Progress is discussed in your regular clinical sessions. No additional systems are required to get started.

Who can participate Patients are eligible if they are 18 or older, experience tinnitus, and are open to a digital approach as part of their care. Patients with active suicidal ideation or severe untreated depression or anxiety that significantly interferes with daily functioning are excluded.

What Freequency takes care of

Freequency provides the access codes and user manual, handles technical support during the pilot, and conducts a joint evaluation with your clinic at the end of the 100 days to assess outcomes and next steps. Progress monitoring For clinics that want more visibility, a clinical dashboard can be activated in a follow-up phase. This gives your team real-time insight into app usage and individual TFI scores. The Tinnitus Functional Index is a validated outcome measure that patients complete within the app every 25 days.

Safety

Because Freequency is based on exposure principles, some patients may temporarily notice increased tinnitus awareness in the early stages. Patients are informed about this before they begin. The app does not replace professional care. Patients can stop at any time.

Getting started The pilot starts as soon as both parties confirm their agreement.  Reach out to Sophie Asveld at [email protected] or visit freequency.app/healthcare.